RETURNS POLICY

We want you to love your Jessica George Footwear.

 

If your purchase is not quite right, eligible items may be returned or exchanged within [X days] of delivery, subject to the conditions below.

 

To be eligible for a return, items must be:

 

• Unworn and unused

• In their original condition

• Free from marks, scratches, or damage

• Returned with all original packaging and accessories

 

Please take care when trying on your shoes. We recommend trying them on a clean, carpeted surface to protect the soles.

 

NON-RETURNABLE ITEMS

 

The following items may not be eligible for return or exchange:

 

• Final sale items

• Gift cards

• Personalized or customized products

• Items marked as non-returnable

• Products that show signs of wear, damage, or use

 

Pre-sale items may also be subject to separate cancellation and return conditions. Please review our Pre-Sale Information before placing your order.

 

HOW TO START A RETURN

 

To request a return or exchange, please contact our Customer Care team with:

 

• Your order number

• The name used to place the order

• The email address associated with your purchase

• The reason for your return or exchange

 

Once your request is approved, we will provide further instructions.

 

REFUNDS

 

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

 

Approved refunds will be issued to the original payment method.

 

Please allow additional processing time for your bank or payment provider to complete the transaction.

 

Original shipping charges are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.